I was kept up to date throughout the order process. The plant was lovely and highly recommend.
Long story short, in the end I got an Aucuba Japonica as a substitution for Rubber Fig Plant because fig was sold out. Anyway, staff was helpful and provided other plant options and photos for me to choose. The Aucuba is flourishing and healthy - also the gold and green colourful leaves are so pretty.
Only minor gripe is the plant didn’t come with care instructions. Other than that, a beautiful specimen!