Refund policy

We pride ourselves on delivering fresh flowers and prompt service.

 Our drivers photograph each delivery as proof of condition and to confirm safe delivery.

As flowers are a perishable product, if for any reason they arrive damaged please contact us as soon as possible — preferably on the day of delivery.

Delivery instructions & recipient details (please provide)
To ensure prompt and accurate delivery, please include the following when placing your order:
- Business deliveries: include the business name and the full business address we will endeavour to deliver before 5 pm 
- Apartment / unit deliveries: include the recipient’s mobile number and the apartment/unit number; tell us if there is a reception or concierge who can accept the flowers.
- Hospitals: flowers will be delivered to the hospital reception. Please provide the ward/ward contact if available. Be aware some hospitals have specific delivery hours or security procedures.
- Home addresses: indicate if it is safe to leave the flowers at the front porch.

 If you request “leave if no answer,” please note we cannot accept responsibility for loss or damage once the flowers are left.

Hydration during transit
To help ensure freshness, all our bouquets travel with hydration gel so stems remain moist in transit. Please remove the gel upon arrival, recut the stems, and place the flowers in a clean vase filled with fresh water.

Replacement and Refunds
- If your flowers arrive damaged or wilted, please notify us on the same day of delivery. We can only accept claims made on the day the order is delivered.
- We will replace damaged or wilted flowers if notified on the same day, subject to our ability to collect the original arrangement at the time we deliver the replacement.
- When you contact us, we may first request a photo of the flowers to assess the issue. Replacement will be arranged only if we can pick up the original flowers when delivering the replacement.
- If replacement is not possible, we will consider a refund or store credit on a case-by-case basis.
- We cannot accept responsibility for flowers that deteriorate after the day of delivery; proper care of the flowers is the recipient’s responsibility once delivery is complete.

How to Make a Claim
1. Contact us as soon as possible — and on the same day as delivery — with your order number, a brief description of the problem, and photos showing the condition.
2. Keep the flowers available for collection if a replacement is required.
3. We will respond promptly to arrange pickup and replacement or to advise on any refund/credit.

Care Tips — 5 Simple Steps to Help Your Flowers Last
1. Recut stems at an angle immediately (in or under running water if possible).
2. Use a clean vase filled with fresh water.
3. Change the water completely every two days and monitor water levels.
4. Keep flowers out of direct sunlight.
5. Avoid drafts and strong air-conditioning.

Contact
Please contact us within the same day of delivery to report any problems:  blooms@amazinggrazeflowers.com.au

(03) 93742929

(02) 79084255

Notes
- This policy applies to issues evident on the day of delivery only.
- We are not responsible for damage or wilting caused by improper care after delivery.
- If you instruct us to leave flowers unattended, Amazing Graze Flowers is not responsible for loss or damage after they have been left.