Frequently asked questions

We charge a flat fee of $19.95 for delivery across Melbourne, Geelong and Mornington. Orders over $120 enjoy free delivery. Premium Priority Delivery (jump the queue) is available for $40.

We deliver to over 300 suburbs across Melbourne, plus Sydney, Geelong and the Mornington Peninsula. Use the Check Same-Day Delivery to Your Area tool in the header to confirm your postcode instantly, or see our Delivery Suburbs page.

Absolutely — every order includes a complimentary handwritten gift card. Add your message (up to 250 characters) on the product page or in your cart, or tap one of our quick templates for Birthdays, Anniversaries, Get Well, New Baby or Condolences.

We stand behind every stem with our 100% Freshness Guarantee. If your flowers arrive damaged or wilted, contact us on the day of delivery with a photo and your order number — we'll arrange a replacement (collected when we deliver the new arrangement) or, where replacement isn't possible, a refund or store credit. See our Refund Policy.

Hospitals: flowers are delivered to reception — please include the ward and recipient details, and note some hospitals have specific delivery hours.
Apartments: include the recipient's mobile number and unit number, and let us know if there's a concierge who can accept the flowers.

Five simple steps: 1) Recut stems at an angle on arrival, 2) use a clean vase with fresh water, 3) change the water every two days, 4) keep out of direct sunlight, 5) avoid drafts and air-conditioning. Every bouquet travels with hydration gel — remove it before placing in the vase.

Yes — pay in 4 interest-free fortnightly payments with Afterpay on orders $1–$2,000. Just select Afterpay at checkout. We also accept Visa, Mastercard, Amex, PayPal, Shop Pay and UnionPay.

It's our specialty. From weekly office arrangements to full wedding floristry and statement installations — see Corporate & Events or Custom Design, or call us for a free consultation.

Yes — add instructions at checkout. For home deliveries, tell us if it's safe to leave flowers at the front porch. Please note that if you request "leave if no answer", we can't accept responsibility once the flowers are left. Our drivers photograph each delivery as proof of safe arrival.