Overseas Order. Using the online chat forum we amended the order to our specific requirements. I was very impressed that they were very accommodating to our requests. There was a blip with the auto feedback system and I did not receive my delivery confirmation emails. Following contact via chat forum Russell called me in the UK apologise for this. He then sent me an email with a photo of wreath. That's 5* customer service along with great products. They are my number one florist from now on. Thank you guys.