Refunds & Returns
Returns and Refunds
Amazing Graze Flowers goes above and beyond to source the very best flowers for our customers. Our reputation depends on it. However, we are dealing with a natural product and on rare occasions, this product may not meet expectations.
Products sold on this website are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others. Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured on www.amazinggrazeflowers.com.au, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.
You can generally expect your flowers to last from 3 -7 days provided they are cared for correctly.
5 main steps will help your flowers to last as long as possible:
1. Stems should be cut on an angle (in or under running water if possible) as soon as you receive the flowers
2. Ensure the vase that is used is clean and filled with fresh water
3. Always keep an eye on the water levels and change the water completely every two days
4. Keep the flowers out of direct sunlight
5. Keep the flowers away from drafts and air-conditioning
Our drivers will take photos of our flowers upon delivery as proof of our quality and confirming delivery was made with the best care. We will replace your flowers if it is damaged or wilted on the same day of delivery. After this day it is up to the receiver's responsibility to care for the flowers and notify us on the same day of delivery if there are any issues. If you are still unsatisfied with the flowers and wish to replace a damaged flower after delivery, we will need to be advised on the same day of delivery as the responsibility falls on the receiver to care for their flowers.
Please note that we may firstly request a photo of the flowers and can only replace them if we are able to pick up the old flowers at the same time as we deliver the replacements.
We are always available on (03) 9374 2929 to answer any of your concerns or questions regarding the care of your flowers.